Effective Date: June 2025
At DubaiFotographer.com, we take your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what choices you have. It applies to all clients, website visitors, and individuals whose information is processed in connection with our services across the UAE. By using our website or booking our services, you acknowledge the practices described here.
1. Information We Collect
Personal Information
When you contact us or confirm a booking, we may collect your full name, email address, phone number, company name, event details, billing information, and records of communications between you and the Company.
Website Usage Information
When you browse our website, we may automatically collect your IP address, browser and device information, pages visited, time on site, and referral sources.
Project & Media Information
To plan and deliver your project, we collect shoot schedules, location details, creative briefs, and client preferences. During service delivery, we also create photographs, video footage, drone footage, audio recordings, and other event coverage materials.
2. How We Collect Information
We collect information through website contact and booking forms, email and WhatsApp correspondence, phone consultations, client briefings, website analytics, photography and videography sessions, and payment processes. We collect only what is necessary to fulfil the purposes described in this policy.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide project quotes
- Confirm and manage bookings, schedules, and production timelines
- Deliver photography, videography, and post-production services
- Process payments and manage invoicing
- Communicate project updates and service-related information
- Improve our website and client experience
- Meet our legal and contractual obligations
4. Photography and Videography Privacy
The nature of our work means that clients, guests, and participants may appear in photographs and video footage. Event hosts are responsible for informing their guests that coverage will take place. Media produced by DubaiFotographer.com may be used in our portfolio and for promotional purposes, as disclosed in our Terms of Service.
Clients who require full confidentiality over their media should communicate this in writing before the project begins. We will honour such requests and will not publish content featuring identifiable individuals in a manner that is defamatory or harmful. Any concerns about how media has been used should be directed to us using the contact details in Section 15.
5. How We Store and Protect Information
We take reasonable steps to protect your personal information and media files, including password-protected storage systems, secure file transfer protocols, restricted internal access on a project-by-project basis, and reputable cloud storage services. No electronic system is entirely without risk, and we cannot guarantee absolute security. We encourage clients to use secure channels when sharing sensitive project details.
6. Sharing of Information
DubaiFotographer.com does not sell, rent, or trade your personal information. We may share it only with: photographers, editors, and production staff working on your project; cloud storage and file delivery platforms; payment processors; technology providers supporting our operations; and legal or regulatory authorities where required by UAE law. All third parties are expected to handle information responsibly and only for the purpose of supporting our services.
7. Media Storage and Retention
Project files may be retained for up to 12 months after final delivery to facilitate revisions and support. Long-term storage beyond this period is not guaranteed unless specifically agreed in writing. Clients are strongly advised to download and store their own copies of all Deliverables promptly. DubaiFotographer.com is not liable for data loss resulting from the expiry of storage periods.
8. Third-Party Services
Our operations involve third-party platforms including website analytics tools, cloud storage services, payment gateways, social media platforms, email tools, and embedded content providers. Each operates under its own privacy policy. We are not responsible for the data practices of third-party services, and we encourage you to review their policies where relevant.
9. Cookies and Tracking Technologies
Our website uses essential cookies (required for basic functionality), analytics cookies (to understand visitor behaviour), and performance cookies (to improve site speed and usability). You may manage or disable cookies through your browser settings, though this may affect certain website functions. For further detail, please refer to our separate Cookie Policy.
10. Marketing Communications
We may occasionally contact existing or prospective clients with service updates, promotional content, or business announcements where we have a legitimate basis to do so. You may opt out of marketing communications at any time by replying with an unsubscribe request or contacting us directly. Opting out will not affect transactional messages related to an active booking.
11. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, correction of any inaccurate details, deletion of your information where there is no overriding legal reason to retain it, and withdrawal of marketing consent. To make a request, please contact us using the details in Section 15. We will respond within a reasonable timeframe, subject to identity verification where required.
12. Children’s Privacy
Our services are intended for adults. Where minors appear in event coverage such as family celebrations or school functions, all media is handled with care and sensitivity, under the direction of parents, guardians, or authorised event organisers. Any concerns regarding media featuring minors should be communicated to us promptly in writing.
13. International Data Transfers
While DubaiFotographer.com operates in the UAE, some third-party tools we use may store or process data on servers in other jurisdictions. We take reasonable steps to ensure such transfers meet appropriate security standards. By using our services, you acknowledge that your information may be processed internationally as part of our use of these platforms.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable law. The effective date at the top of this page will be updated accordingly. Continued use of our website or services following any update constitutes acknowledgement of the revised policy. We will notify affected clients directly where changes significantly impact how their information is handled.
15. Contact Information
For questions about this Privacy Policy, to exercise your rights, or to raise a concern:
- Email: info@dubaifotographer.com
- Phone: +971 52 294 6276
- Website: https://dubaifotographer.com
- Hours: Sunday to Thursday, 9:00 AM – 6:00 PM GST
Our Commitment to You
Privacy and trust are central to how DubaiFotographer.com operates. We handle every photograph, video, and client detail with the same professionalism we bring to our creative work, collecting only what is necessary, protecting what we hold, and being open about how it is used. If you have any questions, we welcome your inquiry.